PACIFICS TRUCKS

Introduction

At Transport & Logistics System, we strive to provide high-quality logistics services to all our customers. This Refund Policy outlines the conditions under which we provide refunds for our services. By using our services, you agree to the terms of this Refund Policy.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Service Not Provided: If we fail to provide the service you paid for, you may be eligible for a full refund.
• Significant Delay: If your shipment is delayed beyond our guaranteed delivery time (for services with delivery guarantees), you may be eligible for a partial or full refund as specified in the service terms.
• Damaged or Lost Shipment: If your shipment is damaged or lost while in our care, you may be eligible for compensation according to our liability terms.
• Duplicate Payment: If you were charged multiple times for the same service, the duplicate charges will be refunded.
• Cancellation: If you cancel a service before we begin processing your shipment, you may be eligible for a refund minus any applicable cancellation fees.

2. Non-Refundable Services

The following services and charges are generally non-refundable:

• Services that have already been completed
• Processing fees and administrative charges
• Customs duties, taxes, and government fees
• Services cancelled after shipment processing has begun
• Additional services requested and provided (e.g., packaging, insurance)

3. Refund Process

To request a refund, please follow these steps:

1. Contact our customer service team through the Contact Us page or by calling our customer service number.
2. Provide your booking reference number, tracking number, or invoice number.
3. Explain the reason for your refund request and provide any supporting documentation (e.g., proof of payment, evidence of service failure).
4. Our team will review your request and respond within 5 business days.
5. If your refund is approved, the amount will be credited back to your original payment method, typically within 7-14 business days, depending on your payment provider.

4. Partial Refunds

In some cases, we may issue partial refunds:

• If only part of the service was not provided or was unsatisfactory
• If a service was cancelled after partial processing
• If a delay occurred but the shipment was eventually delivered
• If the service level was downgraded during transit (e.g., from express to standard delivery)

The amount of the partial refund will be determined based on the specific circumstances and the portion of the service affected.

5. Refund Timeframe

We process refund requests as quickly as possible:

• Refund requests are typically reviewed within 5 business days.
• Once approved, refunds are processed within 3 business days.
• The time it takes for the refund to appear in your account depends on your payment method and financial institution, usually 7-14 business days.

6. Exceptions and Special Circumstances

We understand that special circumstances may arise. In such cases, we may consider refund requests outside the standard policy on a case-by-case basis. Please contact our customer service team to discuss your specific situation.

7. Force Majeure

We may not provide refunds for service disruptions caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Severe weather conditions
• Civil unrest or war
• Government actions or restrictions
• Pandemics or public health emergencies
• Strikes or labor disputes affecting transportation networks

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective when posted on our website. We encourage you to review this policy periodically for any updates.

9. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Email: refunds@example.com

Phone: +1234567890

Address: 123 Logistics Way, Transport City, TC 12345