Refund & Return Policy

Your satisfaction is our priority. Learn about our refund and return process for water products.

Quick Navigation

Overview

At Unicorn Table Water, we are committed to delivering the highest quality water products to our customers. If you are not completely satisfied with your purchase, we're here to help. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges of our water products.

Our Promise: We stand behind the quality of our water. If you're not satisfied, we'll make it right.

Return Conditions

To be eligible for a return, please ensure the following conditions are met:

  • Time Frame: Returns must be requested within 7 days of delivery date
  • Product Condition: Products must be unopened, unused, and in their original packaging
  • Proof of Purchase: Original receipt or order number is required
  • Product Type: Only applies to sealed bottles and packaged products
  • Quality Issues: For quality concerns, contact us immediately upon discovery

Note: For hygiene and safety reasons, opened water products cannot be returned unless there is a quality defect or contamination issue.

Refund Process

Follow these simple steps to request a refund:

1
Contact Customer Support

Reach out to our customer service team via phone, email, or through your account dashboard with your order details and reason for return.

2
Provide Information

Share your order number, product details, and photos (if applicable) to help us process your request quickly.

3
Return Authorization

Once approved, you'll receive a Return Authorization Number and instructions for returning the product.

4
Return Shipping

Package the product securely and send it back to us. Return shipping costs may apply depending on the reason for return.

5
Inspection & Refund

Upon receipt and inspection, we'll process your refund within 5-7 business days.

Damaged or Defective Products

We take great care in packaging and delivering our water products. However, if your order arrives damaged or defective:

  • Immediate Notification: Contact us within 48 hours of delivery
  • Documentation: Provide photos of the damaged product and packaging
  • No Return Needed: For damaged products, you may not need to return the item
  • Full Refund or Replacement: You'll receive a full refund or free replacement
  • Delivery Issues: If the product is unusable due to delivery issues, we'll arrange immediate replacement
Delivery Guarantee: If your water products arrive damaged, we will replace them at no cost to you.

Non-Refundable Items

The following items are not eligible for refunds:

  • Opened Products: Opened water bottles or dispensers (unless defective)
  • Expired Products: Products past their expiration date
  • Subscription Deliveries: Already delivered subscription orders (can be cancelled before next delivery)
  • Bulk Special Orders: Custom or large bulk orders made to specific requirements
  • Promotional Items: Free items or gifts received with purchase
  • Delivery Fees: Shipping and delivery charges (except for damaged/defective items)

Order Cancellations

You may cancel your order under the following conditions:

  • Before Processing: Full refund if cancellation is requested before order processing begins
  • After Processing: Partial refund may apply if the order has already been processed
  • After Dispatch: Cancellation may not be possible once the order is dispatched
  • Subscription Orders: Cancellations must be made at least 24 hours before next scheduled delivery
  • Refund Timeline: Cancellation refunds are processed within 5-7 business days

To cancel an order, please contact our customer service team immediately with your order number.

Refund Timeline

Once your return is received and inspected, we will process your refund. Please allow the following timelines:

  • Processing: 3-5 business days for inspection and approval
  • Bank/Card Refunds: 5-7 business days to appear in your account
  • Bank Transfers: 3-5 business days after processing
  • Cash on Delivery: Refund via bank transfer within 7-10 business days
  • Store Credit: Instant upon approval (can be used immediately)

You will receive a confirmation email once your refund has been processed. If you don't see the refund in your account after the stated timeline, please contact your bank or payment provider.

Contact Us

If you have any questions about our refund policy or need assistance with a return, please reach out to our customer service team:

Unicorn Table Water

support@unicorntablewater.com

09033338884

09067000041

Available: Mon-Sat, 8AM - 8PM

For faster service, please have your order number ready when contacting us.

Last Updated: April 15, 2026

Frequently Asked Questions

Common questions about refunds and returns

You have 7 days from the date of delivery to request a return. For damaged or defective products, please contact us within 48 hours of delivery.

For returns due to customer preference, return shipping costs are the responsibility of the customer. For damaged or defective products, we will cover the return shipping costs.

Opened water bottles cannot be returned unless there is a quality issue, contamination, or manufacturing defect. For hygiene and safety reasons, we take product quality very seriously.

Refunds are issued to the original payment method used for the purchase. This includes credit/debit cards, bank transfers, and mobile money. Cash on delivery orders will be refunded via bank transfer.

For subscription orders, contact us before your next scheduled delivery. We'll help resolve any issues with previous deliveries and adjust future deliveries as needed. You can pause or cancel your subscription anytime.

Need to Request a Refund?

Our customer service team is ready to assist you with any refund or return requests.

Contact Support Continue Shopping